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 Customer Care
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Customer Care Patterson Accident Repaira

We pride ourselves on being able to give our customers a personal and professional service. From the moment we are instructed to carry out repairs to your vehicle you can be assured that you will have the best customer care from all of our staff.

We are insurance company approved and work with most of the major insurance companies so you can be certain that when you come to us you are getting a service that is of high quality. We can also liaise with the insurance company direct so that you don't need to worry about making phone calls during the day when most of us are at work. Digital images can be taken of your vehicle for your reference and our free estimates are raised on one of our insurance-recognised estimating systems, Audatex or TTS Autoclaims. We can keep you informed of the progress of your vehicle via e-mail or telephone.

We operate a management system which monitors the progress of each vehicle brought into us. When we receive a telephone call, we can indicate to the customer what stage their vehicle is at instantly without having to check with our workshop.

This management system also indicates if any vehicle is at risk of not making the estimated completion date and alerts us. We can then identify the problem and respond accordingly so that we can still meet the deadline.

 

 Non Fault Accident claims handling
Being involved in a non-fault accident is stressful enough. We are associated with “Accidents Happen” the experts in claim handing, let them take care of all the additional hassle for you, ensuring that you will not lose your no claims bonus or be charged an excess for more information about Accidents Happen please click here.

 Accidents Happen

 
 Courtesy Vehicle

Whilst your vehicle is in repair you will be provided with a courtesy car/light van which can be picked up when you bring your vehicle or can be delivered to you if we are arranging collection of your vehicle.

This vehicle is provided free of charge by Patterson Accident Repairs to ensure that you won't be without transport whilst your vehicle is being repaired.

We have a number of courtesy vehicles that are available for use so there is usually something to suit everyone’s needs. 

Courtesy Vehicles

 
 

Established 1988 - Latest equipment

6500 Sq ft premises – Trained technicians

Environmentally friendly materials used

Dedicated service

Courtesy cars/van

Vehicle online tracking system

All work guaranteed

 
 Contact Details

 

15a Walton Avenue
Felixstowe
Suffolk
IP11 3HH


UK Tel: 01394 279 062
Fax: 01394 283 282

 

Location


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 Customer Care    Smart Repairs

From the moment we are instructed to carry out repairs to your vehicle you can be assured that you will have the best customer care from all of our staff.

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