Patterson Accident Repair…Your Accident Repair Centre for Felixstowe, Colchester, Woodbridge & Ipswich
Patterson’s are widely recognised as Felixstowe, Ipswich, Colchester and Woodbridge leading accident repair centre.
Providing a first class customer service throughout Suffolk
Established in 1988 and still family run to this day, Patterson’s number one aim is to provide clients and partners with the highest quality vehicle repairs. Both efficiently, faultlessly and right first time…every time. Our experienced and courteous team are here to help, with free and honest advice regarding any aspect of your vehicle needs.
Rest assured you’re in safe hands and can have total peace of mind that we have your best interests at heart. Our fundamental aim is to have you back on the road with as little inconvenience as possible.
About Patterson Accident Repair
Widely recognised as East & West Suffolk leading accident repair centre, Pattersons was established in 1988, where to this day Keith Patterson continues to head the company with son’s Sam and Daniel.
It’s true to say that there’s a real family feel to Patterson Accident Repair. Customer focus, service and retention is a key element within the Patterson Accident Repair business model. We have eliminated conflict, implemented new thinking processes, new technology, new rules and procedures to ensure we have a solution we know our customers and partners desire.
This can be seen in our core values and staff retention. Working in-line with both manufacturer and BSI10125 repair methods, is our mechanism for ensuring correct repairs are adopted and used at every stage. As a BSI 10125 repairer, combined with fully trained ATA technicians and VDA estimator-quality control is mandatory. Our Repairs are safe and our corporate social responsibility remains watertight, as a result of our ongoing training programme, factory support, coupled with continuous investment in our state-of-the-art facilities.
Our Key Benefits
- A repairer that is totally focused on absolute quality, safety of repairs and communication
- Total customer dedication and one that prides itself on achieving outstanding results
- A repairer that has an advanced technical engineering expertise and understanding
We believe in delivering uncompromising quality whilst providing an exceptional level of service for all of our customers. Utilising our years of expertise and training we provide a specialised range of services tailored to enhancing the experience of owning your vehicle whether it be to restore your vehicle after an accident, carry out minor cosmetic repairs or carrying out any routine checks, why would you settle for anything less?
Everything we do is built around the same philosophy, to repair your vehicle and return it to its original condition, with the least amount of inconvenience to you. We handle the whole claim process for you and promise to keep you informed every step of the way.
As a family business we are always conscious that our customers and partners are the single most important part of our business.
Accident Repair Services
This is the core of our business, our domain day in day out with you our customer at the forefront each and every time. With state of the art facilities, latest repair technology, manufacturer, insurance and fleet approvals, fully trained technicians, married with our winning customer support team, you’re in safe hands.
When your vehicle has been involved in an accident our seamless processes are here to benefit you. From arranging collection of your vehicle, supplying a free courtesy car, comprising and submitting an accurate approved estimate to dealing with the complete claim on your behalf, we are here for you – whatever the circumstances.
With quality assured processes and guidelines in place, repair authorisation gained, parts ordered and on-site, we will release your vehicle into the repair production system working in-line with vehicle manufacturer repair methods.
Married with our management system we can determine the repair completion date. By providing the right repair cycle times, key2key and communication levels between all parties, we constantly meet and exceed expectations. This is just one of our strengths – continuous repair flow.
Classic Friendly Approved
We are proud of our association and membership with Classic Friendly and as a classic and modern day classic car repairer and restorer, it’s a great fit for our business. That and also, the benefits they offer which we forward onto our classic car clients, has enabled us to grown this side of the business and establish new leads with owners. With a dedicated highly qualified team of technicians, the skills set of Patterson’s allows us to offer the complete classic car solution to all owners, whatever their requirement or request. From assisting the classic Jaguar, MG, Triumph and Porsche owner , straight through to the modern day classics of BMW M3’s, Alpina’s, Mercedes-Benz Cosworth, 500SL’s, to the hot hatch Renault 5 Turbo’s, VW Golf GTI and Peugeot 205 GTI owners.
- Brilliant service, kind warm and very helpful people. Thanks you all at Patterson-Mrs Everest-VW Golf
- Great company to deal with. Kept me in the loop and delivered the car back on time as promised-Mr Andrews-BMW 525
- To be honest I didn’t know what to expect, my insurer recommended them. I’m really pleased they did. Gave me a courtesy car and collected mine. Really good job, you’d never know it was damaged. Thank you-Miss E Mills-MINI Cooper
- Great service, really helpful, I’d recommend Patterson’s and use them again. Thanks all-Mr Richardson-Jaguar XJ